Focus Business Solution Ltd is a debt-collection firm that acts as the authorised recovery arm for India’s banks and NBFCs - essentially, when a loan goes unpaid, this is the company that steps in to recover the money. Founded in 2006 in Surat by the Nathani family and listed on the BSE SME platform in 2021, it has spent two decades turning a fragmented, unorganised industry into a systematised operation. The recurring approach is a hybrid one: it combines old-fashioned field visits and tele-calling with a proprietary digital platform that tracks every defaulter interaction, a formula it applies across personal loans, vehicle loans, credit cards, and business loans alike. # Business segments A single, focused business - end-to-end debt recovery for financial institutions - delivered through one integrated operating model with no separate segments. ## 1. Debt recovery: the outsourced collection engine for India’s lenders **The company collects overdue payments on behalf of banks and NBFCs across retail and commercial loan portfolios, handling roughly 2 to 2.5 lakh cases every month with a workforce of over 1,300 people.** - **Paid only when it performs** - revenue is recognised as professional fees based on bills raised, meaning the company earns by successfully recovering dues, not by simply holding accounts. - **Covers the full loan menu** - it works across personal loans, business loans, vehicle loans, loans against property, two-wheeler loans, equipment loans, SME loans, and gold loans, so its fortunes are not tied to any single lending category. - **A massive pool of debt under management** - the total value of accounts it handles at any time exceeded Rs. 1,700-1,800 Crores as of FY24, giving it a large canvas to recover from. - **Repossession as a last resort** - when borrowers cannot repay, the company repossesses vehicles or other hypothecated assets on the client’s instructions, adding a hard-collection capability to its soft-collection calls and visits. - **Tracing the disappeared** - in occasional cases, it tracks down borrowers who have relocated, finding new addresses and contact details so recovery can resume. # Technology backbone **A proprietary digital ecosystem - sourced from a group company - turns a labour-intensive collection business into a data-driven one, with every call, visit, and promise tracked in real time.** - **A central command platform** - the electronic retail collection administrative programme, accessed via myrcap.in, is described as an intelligent debt recovery solution that improves Promise-to-Pay rates, meaning more defaulters commit to repaying after being contacted. - **Feet on the street, tracked by an app** - a mobile application called fTouch allots tasks to field agents, records defaulter responses and commitments, and monitors manpower movement, so the head office knows what every agent is doing. - **A call centre with muscle** - the company operates a fully equipped call centre that grew from 64 workstations in FY21 to 90 in FY22, complete with call recording, a dialler for automated reminders, and a smart CRM. - **Built by a sister concern** - both RCAP and fTouch are registered trademarks and copyrights of Nathani Software Pvt Ltd, a group company, under an agreement dating back to April 2019, so the technology is effectively in-house. # Group structure and partners **A tightly held, standalone company with no subsidiaries - the founders remain at the helm, and the critical technology partner is a fellow group entity controlled by the same promoter family.** - **Founder-led from day one** - Mr. Mohamedyaseen Muhammadbhai Nathani serves as Promoter, Chairman and Managing Director with over 22 years in the collection business, while Mr. Mohamedamin Mohammad Nathani is an Other Executive director and co-founder. - **No subsidiaries, no joint ventures** - the company operates entirely on a standalone basis, so all operations, revenue, and risk sit within a single legal entity. - **Technology from within the family** - Nathani Software Pvt Ltd, a group company, supplies the RCAP and fTouch platforms and holds their registered trademarks and copyrights, with related-party transactions recorded for software purchases. - **Promoters doubled down recently** - in February 2024, the board approved a preferential issue of up to 6,00,000 equity shares to four allottees, all members of the Nathani family, with the shares allotted in April 2024. - **Employees can own a piece** - an Employee Stock Option Scheme, FBSL-ESOS 2023, permits granting up to 2,22,200 options, with the first tranche of 26,400 options granted in November 2023 at an exercise price of Rs. 10 per option.