Icon Facilitators is a company that keeps the lights on, the air clean, and the lifts running - it is a pure-play operations and maintenance partner for buildings and factories across northern India. Founded in 2002 and listed in 2025, it has grown by doing one thing consistently: deploying its own skilled technicians rather than subcontracting, which gives it a grip on quality that rivals struggle to match. That self-delivery model is the thread that runs through every contract, from a single office tower to a national retail chain. # Business segments A single engine with two reinforcing layers - a core technical-services business that generates the cash, a trading extension that feeds it parts, and a geographic partnership that widens its reach without adding fixed cost. ## 1. Integrated Facilities Management: the hard-services backbone **The company takes over the mechanical, electrical and plumbing operations of large buildings and industrial sites, running them with its own workforce on multi-year contracts.** - **Keeps buildings alive, doesn't build them** - its role is strictly operations and maintenance of existing systems: electrical management, captive power, HVAC (heating and cooling), water treatment, fire safety, and lifts. It does not design or install new machinery, so its work is recurring by nature - equipment always needs upkeep. - **Own people, not subcontractors** - with over 2,000 in-house technical staff on its rolls, the company delivers what the industry calls "hard services" through a self-delivery model. That means it controls service quality and compliance directly, which is why over 40% of its clients have stayed for more than five years. - **Scale that speaks in square feet** - as of early FY26, it managed more than 140 sites covering over 200 million square feet, roughly the equivalent of 3,500 football pitches of commercial and industrial space under its care. - **Competes in a fragmented, growing market** - the outsourced Indian IFM market stood at about ₹39,480 crore in 2023, growing at 9.5% annually. The company sits between large multinationals that bundle hard and soft services and local unorganized players that undercut on price, winning with technical depth and compliance rigour. - **A marquee retail win** - it secured an electro-mechanical services contract from Aditya Birla Fashion and Retail, a domestic entity, showing its ability to serve large, multi-site retail clients with demanding operational standards. ## 2. Technical Spares Trading: feeding the machines it maintains **A newly permitted activity that lets the company supply the spare parts, components and tools its own maintenance contracts consume - turning a procurement need into a revenue line.** - **From pure service to service-plus-supply** - in December 2025, the board amended the company's charter to allow trading in machinery, tools, spare parts, components and ancillary materials. This means it can now sell the physical inputs that support its technical services, not just the labour to fit them. - **Captive demand built in** - because the company already maintains electrical, HVAC and plumbing systems across 140 sites, it has a ready internal customer for the parts it trades. Supplying its own contracts keeps margin that would otherwise go to third-party vendors. - **Still subject to shareholder approval** - the new object clause was put to shareholders via postal ballot, so the trading arm is a deliberate expansion, not yet a running business. # Strategic partnership with Radiance Manpower Solutions **A non-exclusive, three-year collaboration that pairs Icon's client-getting and governance muscle with a local partner's boots-on-the-ground manpower engine to chase ₹50 crore in combined revenue across Uttar Pradesh and Uttarakhand.** - **A clear division of labour** - Icon leads on business development, client acquisition, pricing, invoicing and overall contract governance. Radiance handles the actual deployment and day-to-day management of manpower, site-level operations and local labour-law compliance. - **Revenue shared, risk ring-fenced** - the split is decided project by project based on scope and risk, documented through separate work orders. Each party bears its own statutory dues and taxes, so the arrangement adds reach without blurring liabilities. - **Radiance brings local density** - the partner already operates across Uttar Pradesh with a turnover of roughly ₹16.5 crore in FY25 and deep expertise in manpower mobilisation and workforce management, giving Icon instant access to a geography where Radiance knows the compliance landscape. - **Ambitious but non-binding** - the MoU targets consolidated revenue of ₹50 crore in FY27, though the agreement is non-exclusive and either side can walk away with 90 days' notice. Only confidentiality and dispute-resolution clauses are legally binding. # Group structure and partners **A standalone, debt-free company with no subsidiaries and one strategic collaboration - a deliberately simple structure.** - **No corporate layers** - as of March 2025, the company has no subsidiaries, joint ventures or associates. Icon International Private Limited ceased to be a subsidiary during FY25, leaving the listed entity as the sole operating vehicle. - **Debt-free balance sheet** - the company carries no debt, which is unusual in a people-heavy services business and gives it the flexibility to pursue contracts without financing pressure. - **One strategic partner** - the Radiance Power Solutions MoU, signed in January 2026, is the only external collaboration, focused exclusively on Uttar Pradesh and Uttarakhand.