PlatinumOne Business Services Limited is a specialized **Business Process Management (BPM)** and **Knowledge Process Outsourcing (KPO)** firm providing outcome-based services to leading Indian corporates. Listed on the **BSE SME Platform** since **September 2021**, the company has evolved from a traditional service provider into a technology-led engagement partner. PlatinumOne focuses on high-stakes customer lifecycles—from acquisition and pre-sales to loyalty management—primarily serving the **Real Estate, Insurance, BFSI, and Consumer Brand** sectors. --- ### **Core Service Architecture & Sectoral Focus** The company operates as a single-segment entity, delivering tailor-made engagement models designed to drive high-margin outcomes for its clients. * **Pre-Sales & Lead Conversion:** Specialized expertise in high-value sectors, specifically **Real Estate** (premium projects) and **Insurance**, where lead nurturing is critical. * **Customer Service & Retention:** End-to-end support for **Consumer Brands** and the **BFSI** sector, including the management of complex **Loyalty Programs**. * **Channel Management Support:** Facilitating intermediary and partner networks for mid-size and large corporates to streamline distribution. * **Value Chain Migration:** A strategic shift is underway to move beyond basic process execution into **Data Analytics, Automation, and Consultative Execution**. --- ### **Technological Innovation & Proprietary IP** A central pillar of PlatinumOne’s strategy is the integration of **Artificial Intelligence (AI)** and **Machine Learning (ML)** to enhance ROI. The company recently expanded its **Memorandum of Association (MoA)** in **November 2025** to formally include AI, ML, and Cloud Computing as core business objects. * **Insight LLM:** A proprietary **Voice AI Suite** (currently in beta) designed for automated call auditing. It has already achieved an accuracy rate exceeding **90%** in quality monitoring. * **Operational Platforms:** Development of in-house applications including a specialized **HRIS** (for self-service and social engagement), a **Knowledge Management System (KMS)**, and a dedicated **Recruitment/Hiring Portal**. * **System Integration:** Deep technical integration with global platforms like **Salesforce** and advanced automated dialer systems. * **Future Commercialization:** The roadmap includes positioning **Insight LLM** as a standalone SaaS offering for external enterprises to transform their voice-based processes. --- ### **Operational Infrastructure & Human Capital** PlatinumOne maintains a robust delivery footprint supported by a workforce of **500+ professionals**. * **Multi-Location Delivery:** Operations are spread across modern facilities in **Thane, Pune, and Kolkata**. * **Flagship Infrastructure:** Recently commissioned a **state-of-the-art office in Thane**, built from shell to serve as a showcase for the company’s technology-driven BPM capabilities. * **Quality & Security:** Holds **ISO/IEC 27001:2022** certification, ensuring international standards for data security and process adherence. * **Talent Development:** Implementation of the **EDGE Learning Program** for upskilling frontline leadership and the **PlatinumOne ESOP Plan 2023** (pool of **70,000 equity shares**) to drive retention and alignment with shareholder interests. --- ### **Financial Performance & Capital Allocation** The company has demonstrated consistent revenue growth, supported by disciplined working capital management and a commitment to shareholder returns. | Metric (₹ in Crore) | FY2024-25 | FY2023-24 | FY2022-23 | | :--- | :--- | :--- | :--- | | **Revenue from Operations** | **30.96** | **26.50** | **25.70** | | **Profit After Tax (PAT)** | **1.55** | **1.47** | **2.30** | | **Interim Dividend** | **20% (₹2/share)** | **20% (₹2/share)** | **20% (₹2/share)** | **Financial Highlights:** * **Dividend Consistency:** The Board approved an **Interim Dividend of 20%** for the half-year ended **September 30, 2025**, maintaining a steady payout track record. * **Asset Monetization:** In **June 2025**, the company approved the sale of investment properties in Thane to Netcore Cloud India Pvt Ltd for **₹5.00 Crores**, optimizing the balance sheet. * **Margin Management:** While **FY24** profits were pressured by rising **People Costs**, the company is countering this through **expense rationalization** and **price alignment** with clients. * **Receivables Control:** Management utilizes **weekly collection reviews** to minimize debtor days and maintain liquidity. --- ### **Corporate Governance & Strategic Roadmap** PlatinumOne is governed by a **6-member Board**, including three Independent Directors, ensuring high standards of oversight as the company scales. **Key Leadership & Governance:** * **Amey Saxena (MD)** and **Ratul Lahiri (ED)** lead the executive vision. * **Vivek Kumar** serves as Director and **CFO**. * Recent board expansion includes the appointment of **Ms. Jayalakshmi Jairam** (March 2026) to support increased compliance needs. **Strategic Growth Initiatives:** * **Strategic Alliances:** Authorized to pursue **Joint Ventures and Acquisitions** specifically for technology absorption. * **Sectoral Deepening:** Capitalizing on the **Indian Real Estate boom** while diversifying to mitigate risks associated with interest rate fluctuations. * **Digital Transformation:** Transitioning from a service provider to a technology-led firm where AI drives the core delivery model. --- ### **Risk Profile & Mitigation** The company operates a structured internal control framework to navigate operational and external dependencies. * **Risk Framework:** Currently managed via **ISO standards**, with a formal **Risk Management Policy** in development to address strategic and regulatory shifts. * **External Sensitivities:** Performance is subject to macro factors including **Government Policy changes**, **Interest Rate volatility**, and **Supply Chain stability**. * **Internal Controls:** Systems are commensurate with the company's size, ensuring the **reliability of financial reporting** and protection of assets. * **Regulatory Standing:** As of **September 2024**, no material changes have occurred affecting the company’s financial position. The company remains exempt from **Cost Audit** provisions under **Section 148**. | Feature | Details | | :--- | :--- | | **Parent Entity** | Subsidiary of **Platinum Power Wealth Advisors Private Limited** | | **Authorized Capital** | **₹2.00 Crore** | | **Paid-up Capital** | **₹1.58 Crore** (**15,82,400 shares** at **₹10** par) | | **Listing** | **BSE SME Platform** |