Riddhi Corporate Services began with a simple observation: banks and telecom companies were spending heavily on field verification and paperwork, and there was a cheaper, more reliable way to do it. Founded in 2010 by a team with roots in logistics and data entry, the company started by managing customer application forms for a major telecom operator across three Indian states and has since expanded into a technology-enabled provider of business process outsourcing and physical logistics. The recurring approach is to embed itself deep inside a large client’s back office - handling documents, verifying customers, staffing warehouses, or moving goods - so that the client can focus on its core business while RCSL runs the operational plumbing. # Business segments Two engines that feed each other - a document-and-verification outsourcing business built on long-standing telecom and banking relationships, and a third-party logistics operation that moves and stores physical goods using its own fleet and warehouses. ## 1. Business process outsourcing: the back office for telecom and banking **RCSL takes over the paper-heavy, field-intensive work of verifying customers and managing documents, turning a client’s fixed cost into a variable service.** - **End-to-end document lifecycle** - the company handles everything from digitising paper records and entering data to warehousing and retrieving customer application forms (CAF), a service it has performed for a leading telecom operator since 2011 across circles including Rajasthan, Madhya Pradesh, Chhattisgarh, and Orissa. - **Field verification at national scale** - it runs address and credit verification (CV and AV) on the ground for banking and telecom clients, with operations launched and maintained across nine telecom circles in India, and has been empanelled for pan-India verification by a leading bank. - **Staffing as a service** - through its HRMS (Human Resource Management System) offering, the company provides payroll and staffing solutions, including an engagement to supply roughly 400 people for a warehouse exceeding one lakh square feet in Aslali, Ahmedabad, and a mandate from a leading Indian logistics service provider. - **Built on marquee names** - the client list historically includes Reliance and Vodafone, and the company has been empanelled for HRMS activity on a pan-India basis for a banking client, giving it a reference base that helps win similar mandates. ## 2. Third-party logistics: moving and storing the physical world **RCSL runs an owned fleet of 65 vehicles and a growing network of warehouses, offering clients a single provider that can import, repack, store, and deliver goods door-to-door.** - **Owned wheels, not just brokered** - the company operates its own fleet of 65 vehicles of various sizes that are HAZ (hazardous-material) compliant, giving it direct control over secondary transportation that reaches 11,000 villages with door delivery. - **Warehouses that do more than store** - it runs facilities including a roughly two-lakh-square-foot consumer-durable and IT warehouse at Bavla, Ahmedabad, and a roughly 1.35-lakh-square-foot FMCG warehouse in Mysore, Karnataka, where it also performs value-added repacking, converting imported and local products from 25-kg bulk packs down to 1-kg consumer packs. - **Customs clearance in-house** - the company holds a CHA (Custom House Agent) licence and operates at JNPT port, so imported goods can be cleared, transported, and warehoused without handing off to a third-party broker. - **E-commerce and electronics mandates** - it has started packaging operations for a leading e-commerce company’s apparel business across Gujarat, Karnataka, and Maharashtra, and has been empanelled with a leading electronics and digital-product manufacturer for logistics services in India. # Group structure and partners **A family-led group with a web of related entities that share management, resources, and occasionally balance-sheet support.** - The promoter family runs the business: Mr. Pravinchandra Gor is Chairman and Managing Director, and his son Mr. Alpit Pravinchandra Gor serves as Whole Time Director, having started the journey with a small courier franchise called Riddhi Worldwide Express. - The company has two subsidiary companies - RCSPL Multicommodities Private Limited and RCSPL Share Broking Private Limited - and in July 2023 incorporated a new wholly owned subsidiary, Rapeed-In Logistics Private Limited, to house the third-party logistics and human-resource solutions business separately. - Several related-party entities sit under the same management umbrella, including Riddhi World Wide Express (courier and data-entry charges), VJO E-Solutions OPC Pvt Ltd (a one-person company of a director’s wife), and RCSL Apperals LLP (a firm of a director’s son), with whom the company transacts for services, loans, and expenses.