Airan Limited is a technology-enabled outsourcing company built on the idea that complex, compliance-heavy back-office work - the kind banks and telecoms cannot afford to get wrong - can be done faster and more accurately by combining proprietary software with trained people. Founded in 1995 in Ahmedabad and run by the same managing director ever since, it has grown from a local transaction processor into a provider serving clients across ten countries. The recurring approach is to build its own AI tools and automation engines in-house, then wrap them around high-volume, regulation-sensitive processes so that clients get both the technology and the execution from a single partner. # Business segments A single engine powering the whole group - IT-enabled outsourcing services, reinforced by proprietary technology and delivered across India and nine international markets - where every other activity feeds the same client promise. ## 1. IT-enabled outsourcing: the bank-office and telecom back-end, run at scale **The company takes over the document-heavy, compliance-bound processes that banks, payment providers and telecoms need to run daily - cheque clearing, doorstep cash collection, customer onboarding - and executes them from its own processing centres using automation tools it built itself.** - **Cheque clearing that kept running through lockdown** - when India shut down, the company was classified as an essential service by the Ministry of Home Affairs and was one of the only vendors in the country that continued clearing cheques without interruption, a feat recognised by the Economic Times Gujarat. - **Doorstep banking at national reach** - it sends staff to collect cheques and cash and to complete physical KYC (know-your-customer) verification at clients’ premises, a field operation that expanded to new locations across India during FY24. - **A 500-seat processing hub and multiple centres** - the company operates a state-of-the-art 500-seat centre in Ahmedabad, opened in FY22-23, alongside several other processing centres around the country, and onboarded a significant number of employees after lockdowns ended. - **Voice and non-voice under one roof** - its BPO (business process outsourcing) line covers both back-office document work and voice-based customer contact, with voice services deliberately expanded in FY25 so clients can hand over their entire customer-engagement chain. - **Paid by the task, the hour or the project** - contracts are structured on a time, unit-of-work, fixed-price or fixed-timeframe basis; for fixed-price development work, revenue is recognised as costs are incurred, based on management’s estimate of the percentage completed. ## 2. Proprietary technology platforms: the automation layer that makes the outsourcing faster **Rather than buying off-the-shelf software, the company writes its own AI-driven character-recognition engines, transaction-processing tools and mobile apps, then embeds them directly into the services it delivers - so the technology and the process are inseparable.** - **OCR and ICR engines built in-house** - the company invests in R&D for Optical Character Recognition and Intelligent Character Recognition, which read and extract data from documents with higher accuracy than manual entry, improving the speed of everything from cheque processing to KPO (knowledge process outsourcing) analytics. - **A mobile app that shortens the doorstep-banking loop** - it launched its own application to streamline cheque and NACH (National Automated Clearing House) transactions, cutting turnaround times for field staff. - **AI baked into security and monitoring** - machine-learning models now run anomaly detection on transactions, while real-time dashboards track service levels and capacity; the company also runs red-team simulations to test its cyber defences. - **Clients want one throat to choke** - the integrated model, where the same vendor provides both the software platform and the outsourced process execution, matches a rising preference among buyers for a single accountable partner rather than stitching together separate suppliers. ## 3. International delivery: the same model, exported to ten countries **The company takes the outsourcing-and-technology formula developed in India and delivers it to clients in the UK, Australia, North America, the Gulf and Asia-Pacific, using local subsidiaries and a presence at industry events to win mandates.** - **A global mandate from Standard Chartered Bank** - the company won a contract to provide IT-enabled services across 34 countries including India, covering transaction processing, business process management and other value-added services. - **First US client came through a subsidiary** - in June 2022, Airan Global Private Limited signed a BPO agreement with United Gaming LLC of Atlanta, Georgia, marking the company’s entry into the American market. - **Feet on the ground in Malaysia and Dubai** - a new office opened in Malaysia during FY25 strengthened the Asia-Pacific foothold, while Dubai operations established in FY24 gave the company a base to explore the Gulf region. - **Exhibitions, not just emails** - the go-to-market playbook includes exhibiting at the Accounting Business Expo in Melbourne and Accountex in London (Europe’s largest accounting and finance exhibition, drawing over 10,000 visitors), plus sponsoring the Annual Auditor’s Day Conference of the SMSF Auditor’s Association of Australia. # Group structure and partners **The company operates through a web of wholly-owned subsidiaries in India, Singapore, the UK, Australia and Malaysia, plus a controlling stake in a listed Indian ITeS firm and a strategic minority investment in a SEBI-licensed trusteeship - each piece designed to open a local door or cross-sell services.** - **Four wholly-owned subsidiaries** - established in Thailand, Malaysia, the USA, and Canada, with Airan Malaysia SDN. BHD. incorporated in July 2022 to carry on IT and data-processing services in Malaysia. - **70% stake in Quadpro ITES Ltd., now listed** - the company acquired a 70.45% equity interest in Quadpro ITES Ltd. (Previously known as Quadpro E-Service Private Limited), a Bangalore-based IT-enabled services provider with a strong presence in southern India and a developer team focused on the BFSI industry; Quadpro listed on the NSE Emerge SME platform in September 2021. - **A 16% bet on a trusteeship platform** - during FY22-23, Airan acquired a 16.32% stake in Beacon Trusteeship Limited, a SEBI-licensed firm that acts as a debenture trustee, security trustee and escrow agent, with the explicit objective of cross-selling Airan’s outsourcing services to Beacon’s client base. - **Compliance services through a subsidiary LLP** - SCS & Co. LLP provides secretarial and compliance services to listed and unlisted companies, covering company law, SEBI regulations, RBI matters and the Insolvency and Bankruptcy Code, operating from three offices in Ahmedabad and Jamnagar.