#### **Overview** **Alldigi Tech Limited**, formerly known as Allsec Technologies Limited, is a leading global provider of digital business services specializing in **Employee Experience Management (EXM)** and **Customer Experience Management (CXM)**. Incorporated in 1998 and headquartered in **Chennai, India**, the company operates as a **subsidiary of Digitide Solutions Limited**, which is backed by **Fairfax Holdings, Canada**. Listed on the **NSE and BSE**, Alldigi serves over **600 clients across 60+ countries**, including multiple **Fortune 100 companies**, with a workforce of more than **6,500 professionals**. --- #### **Corporate Evolution & Ownership** - In **FY25**, Alldigi became a **subsidiary of Digitide Solutions Limited** following an NCLT-approved demerger from **Quess Corp Limited**. - This strategic realignment enables stronger cross-industry synergies, shared talent resources, integrated go-to-market strategies, and enhanced global visibility. - The company leverages the broader **Digitide ecosystem**, particularly to strengthen its **onshore US sales presence** through local leadership and sales expansion. --- #### **Business Segments** Alldigi operates two core business segments: 1. **Employee Experience Management (EXM)** - Provides **end-to-end Hire-to-Retire HR solutions**, including payroll, time & attendance, leave management, compliance, and HRMS. - Flagship platforms: **SmartHR**, **SmartPay 4**, **Buzzily (SaaS for SMEs)**, and **PulseEXM.ai** (AI-powered employee assistant). - Processes **~1.5 million employee records/month**, or **over 18 million annually**, and handles **4+ million payslips per quarter**. - EXM is the **market leader in managed payroll services in India** and expanding rapidly in international markets. 2. **Customer Experience Management (CXM)** - Offers high-value **voice and non-voice customer engagement services**, including **sales, retention, collections, bot monitoring, and omni-channel support**. - Key verticals: **BFSI, Healthcare, Retail, and Technology**. - Handles **over 11 million customer interactions monthly** and maintains a strong **Net Promoter Score (NPS) of 81**, reflecting high client satisfaction. - CXM generated **₹412 crores in revenue in FY25**, growing **18.5% YoY**, with **73% from international markets**. > **Note:** As of FY25, **CXM contributes ~63% of total revenue**, while **EXM accounts for ~37%**, with management aiming to gradually increase the EXM share over time. --- #### **Geographic & Delivery Footprint** - **Global Operations**: Services delivered from **India, US (New Jersey), and the Philippines (Manila)**. - **Delivery Centers**: - **India**: Chennai, Bengaluru, Noida (~4,700+ seats) - **Philippines**: Manila (1,800+ seats) - **USA**: New Jersey (supports U.S. and global clients) - **Multilingual Capabilities**: - Supports **11+ Indian languages** and **12+ international languages** (e.g., Mandarin, Japanese, Spanish, Arabic, Italian, Portuguese) via native speakers. - The company utilizes a **global delivery model** with site-to-site business continuity and hybrid operations to optimize cost and performance. --- #### **Technology & Innovation Strategy** - **AI & Automation**: Central to growth via its **AI Centre of Excellence** at Digitide. AI is embedded across platforms for: - **Decision intelligence** - **Process automation** - **Customer and employee self-service** (e.g., chatbots, PulseEXM.ai) - **Platform Modernization**: - Upgraded **SmartPay 4**, **SmartHR**, and launched **Buzzily (SaaS)**—all built on modern tech stacks for scalability, customization, and improved UX. - Launched **PulseEXM.ai**, an AI-powered personal assistant for employees. - **Product Development**: - Focus on **SaaS monetization** (Buzzily) for SMEs, targeting new revenue streams. - Investments in **RPA, analytics, mobility, and compliance tools** (e.g., SmartStat for statutory reporting). - **General Ledger (GL) accounting integration** added to enable end-to-end financial reconciliation for clients. --- #### **Client Growth & Strategic Partnerships** - **Client Base**: Over **600 clients** globally; added **63 new EXM clients in FY25** with **₹30 crore ACV**, representing **50% YoY growth** in ACV. - **Key Client Wins & Expansion**: - Secured contracts in **US healthcare, BFSI, and retail sectors**. - Entered **PSU/Government sector** in **India and the Philippines**. - Expanded EXM presence to **69 countries in FY26** (up from 42 in FY25). - **Strategic Alliances**: - **23 new partnerships** (sales, service, platform) in FY25. - **LuLu Financial Holdings (UAE)**: Partnership to offer integrated **payroll and HRMS solutions for SMEs in MEA**. - **Global IT firm collaboration** for co-delivered payroll services. --- #### **Sales & Go-to-Market Strategy** - **Hybrid Sales Model**: Combines **direct domestic sales in India** with **14 international sales partners** to scale global footprint where physical presence is limited. - **US Onshore Expansion**: - Strengthened **local sales team** and leadership in the US. - Cross-selling **Alldigi’s VPN services** within CXM as part of a three-pronged growth strategy. - **Focus Markets**: North America (primary), UK, ANZ, SEA, MEA. - Management emphasizes **balancing channel acquisition costs** with **internal sales reach** for sustainable growth. --- #### **Future Focus & Strategic Priorities (FY26 and Beyond)** 1. **Expand Global Markets**: Target **USA, UK, ANZ, and emerging markets in APAC, Middle East & Africa** via hybrid delivery. 2. **SME & SaaS Growth**: Accelerate adoption of **Buzzily platform**; increase SaaS contribution to future revenue mix. 3. **Sector Diversification**: - Strengthen presence in **Healthcare, BFSI, and FGT sectors**. - Launched **HS coding services** for e-commerce compliance. 4. **AI Integration**: - Leverage AI to **reduce EXM operating costs** and **enhance customer intelligence**. - Use AI in **proposals, service delivery, and predictive insights**. 5. **Capacity Expansion**: - Plans to scale seats in **Chennai and Manila** based on demand. 6. **Cross-Selling & Synergy**: Drive deeper convergence between **EXM and CXM** offerings and leverage **Digitide’s ecosystem**. --- #### **Key Strengths & Differentiators** - **Proven Scale**: 25+ years in BPO, processing **18M+ employee records/year**, with **81 NPS in CXM**. - **Technology-Driven Platforms**: Modernized **SmartPay 4, SmartHR, Buzzily**, and AI-enabled solutions. - **Resilient Business Model**: Hybrid human + machine in CXM, especially effective in **complex, high-value sales and collections**. - **Global Compliance Expertise**: Handles complex **domestic and cross-border payroll, tax, and GL reconciliation**. - **Strong Digital Engagement**: **540,000+ monthly logins** on employee self-service portal; **471K+ active HRMS users**.