• Mutual fund processing: CAMS shifted to 24/7 processing to support digital platforms, expanding its monthly transaction volumes nearly 40x from approximately 40 lakh in 2017 to around 15 crore today.
• AI adoption barriers: High failure rates in enterprise AI pilots stem from treating agentic GenAI as incremental innovation rather than an operating model reinvention, compounded by compliance concerns like RBI rules holding employers liable for autonomous agent actions.
• Tax automation infrastructure: ClearTax launched agentic tax filing on WhatsApp and spent two years developing GL Stream to extract and normalize ERP data for its AI-native platform, cleartax.ai.
• Frontline operational efficiency: Transitioning to AI decision-making with human supervision delivers 20% to 30% frontline productivity gains, reducing relationship manager meeting prep from 6–8 hours to 5 minutes and cutting loan underwriting time from two days to 30 minutes.