Digitide Solutions is an AI-first technology company that was born from a strategic demerger - it was carved out of Quess Corp in 2024 and listed independently in mid-2025 so it could chase one idea with total focus: using artificial intelligence to run and transform the back offices, customer operations and digital plumbing of large enterprises. It now serves more than 300 clients globally with roughly 55,000 people, and its recurring approach is to embed proprietary AI tooling - agents, predictive models, automation platforms - directly into the long-term service contracts that keep its clients' critical operations running every day. # Business segments Two engines, one feeding the other - a large-scale business process management operation that generates the bulk of steady, annuity-like revenue, and a technology and digital services practice that layers higher-value AI, cloud and platform work on top of the same client relationships. ## 1. Business Process Management: the annuity engine that runs the enterprise backyard **It manages the high-volume, regulation-heavy operational workflows that banks, insurers and healthcare companies cannot afford to break - and it does it at a scale few Indian rivals can match, with AI baked into the delivery.** - **Paid for outcomes, not just headcount** - roughly 70% of revenue comes from annuity-based contracts, and the model is shifting from billing per seat to charging for productivity delivered through proprietary AI tools like Pulse.ai, DigiCollect and SmartPay. - **A collections platform with boots on the ground** - the company runs a banking collections operation with about 15,000 field agents covering 95% of India's pin codes, handling more than USD 3 billion in recoveries each year. - **Processes the invisible heavy lifting** - it manages over USD 25 billion in insurance premiums on its own platform, enables more than a billion customer interactions annually, processes over 1.5 million payroll transactions, and handles 20-plus healthcare specialty lines. - **Scale plus compliance is the moat** - a workforce of over 53,000 combined with deep expertise in India's labour and compliance rules lets the company offer enterprise clients a "zero-risk" transition for complex, people-intensive processes. - **Pruning to sharpen** - the company is actively exiting low-margin and non-strategic contracts to concentrate the portfolio on higher-value, AI-infused work. ## 2. Tech and Digital Services: the higher-value layer that pulls the group upmarket **It builds and modernises the digital systems enterprises run on - cloud, cybersecurity, data platforms and AI - and it does it with a proprietary agentic AI framework that already delivers roughly 40% productivity gains in the field.** - **Proprietary AI agents that do real work** - Pulse.nerve, an agentic AI framework, powers over 100 ready-to-deploy agents that autonomously handle complex workflows like supply chain reconciliation and predictive customer remediation, cutting deployment cycles to a third of the usual time. - **Bots already carry the frontline** - the company's voice and chat bots handle roughly 5.2 million interactions with 80-85% containment rates, meaning the vast majority of queries never reach a human agent. - **Sells through the hyperscalers** - go-to-market is partnership-led, with active formal relationships across AWS, Microsoft and Google Cloud, plus specialist platforms like ServiceNow, Duck Creek and Guidewire that open doors in insurance and enterprise IT. - **Revenue per person is climbing** - revenue per full-time equivalent rose 11.4% year-on-year, driven by AI-led delivery and a shift toward higher-value international work that commands better pricing. - **Recognised across six analyst categories** - the company is named a Major Contender in Everest Group's PEAK Matrix for P&C insurance IT, customer experience management in both APAC and the Americas, and multi-country payroll globally. # Group structure and partners **A listed parent with a separately listed subsidiary that runs a higher-margin international payroll and BPM business, backed by long-term promoters and a net-cash balance sheet.** - **Two listed entities, one group** - Digitide Solutions is the parent, and it holds a 73.39% stake in Alldigi Technologies, a separately listed company that houses a platform-led payroll business and higher-margin BPM, generating stronger EBITDA margins through non-linear growth. - **Promoters with staying power** - Ajit Isaac and Fairfax Financial Holdings together hold 57.4% of the company, anchoring it with long-term institutional backing. - **A new Dubai subsidiary** - in March 2026 the company incorporated a wholly-owned subsidiary in mainland Dubai to carry IT services, cloud, data centre and application development work into the Middle East. - **Hyperscaler and platform partnerships** - the company holds formal partner status with AWS, Microsoft and Google Cloud, and maintains active alliances with Tricentis, ServiceNow, Duck Creek, Guidewire, Verint, Otter.ai, SAS, Floatbot, Waanee.ai and Lenovo. - **Net cash on the books** - the group ended the latest quarter with a net cash position of INR 182 crores, giving it a clean balance sheet to fund growth.