• Adjusted financial performance: IRCTC achieved a 15% year-on-year revenue increase, with adjusted profit after tax rising 8% and margins normalizing to around 30% after adjusting for higher CSR spending (₹31 crore versus ₹7 crore), increased credit loss provisioning (₹16 crore versus ₹8 crore), and a ₹48 crore legacy benefit in the prior year.
• Catering operational efficiency: To consistently serve 18 lakh meals per day amid external cost pressures, the company shifted a large volume of cooking from gas to electric induction in LHB pantry cars and coordinated with major oil marketing companies for remaining fuel needs.
• Tourism segment dynamics: Although the Middle East conflict caused minor last-minute cancellations for inbound travelers, the Maharajas' Express achieved its highest-ever bookings and revenue for the year, supported by robust domestic tourism.
• B2C ticketing partnerships: Alliances with online travel agency platforms like Cleartrip, Ixigo, and MakeMyTrip now contribute approximately 30% of total ticket bookings and are delivering a 10% growth rate.