• UPI transaction scale: UPI processed approximately 29.8 lakh crore rupees across 23.66 billion transactions in July alone, yet significant headroom remains beyond its current 240 million daily active and 500 million monthly active users.
• Merchant payment economics: Panelists noted that potential UPI MDR fees will not significantly disrupt merchants, as cash-on-delivery still accounts for over 30% of e-commerce orders and costs up to 400 basis points due to returns and fraud.
• Artificial intelligence deployment: AI integration has increased customer satisfaction scores by 15% to 20% and boosted operational productivity by 3X to 4X at CRED, while enabling digital lenders to generate richer, automated predictive risk profiles.
• Credit on UPI: Linked credit transaction volumes on UPI have scaled to roughly 500 crore rupees per month compared to approximately 1,000 crore rupees for the entire previous financial year, supported by integrations with PSU banks and schemes like Kisan Credit Cards.