- **Ksolves India Ltd is an IT services company that has rebuilt itself around a single conviction: that every task in software delivery - coding, testing, operations, even client communication - can be executed by AI agents, with engineers reviewing and enhancing rather than merely doing**. **Founded in 2014 by a first-generation entrepreneur with stints at Tech Mahindra, Birlasoft and HSBC, the company spent its first decade as a conventional digital services firm before undergoing a deliberate “structural shift” in FY26 to become what it calls an “AI-first” organization**. **The recurring approach that explains everything else is a lean, offshore-delivery model that chases niche technology expertise - Salesforce, Odoo, the Apache big-data stack - and then wraps it in a customer-service obsession that turns project work into multi-year relationships**. # Business segments A single engine with three specialized practices and a small but deliberate product sideline - all delivered through one AI-first operating model and one offshore cost structure. ## 1. IT services: the company’s core engine, now run by AI agents **Custom software development, ERP implementation and managed services delivered from India for global enterprises, with AI embedded in every step of delivery.** - **Three ways it gets paid** - the company earns through Time & Material contracts, fixed-cost projects, and staff augmentation, with a deliberate push toward fixed-price, outcome-based work to reduce dependence on headcount fluctuations. - **Recurring revenue is the backbone** - 82% of revenue is recurring, and over 80% comes from repeat customers, which means the company enters each year with most of its revenue already visible. - **Offshore, not onsite** - it runs a 100% offshoring model from delivery centres in Noida, Indore, Pune and Ahmedabad, avoiding H-1B visa costs and dependency while still maintaining onshore sales teams for client relationships. - **Enterprise clients, not startups** - the roster includes Fortune 500 and Fortune 1000 companies, with 11 clients that each generate over a billion dollars in their own revenue; telecom is the largest vertical at roughly 27% of revenue, followed by technology, retail and BFSI. - **The moat is how it treats customers** - a four-stage process runs from requirement analysis through ongoing support, with a dedicated QA manager on every project and a weekly direct email from the CEO to catch concerns early; clients treat the company as a development partner, not a vendor. ## 2. The Salesforce practice: a top-tier partner selling CRM on the world’s biggest platform **Implementation and managed services on Salesforce, delivered from the highest partnership rung - Summit tier - which very few Indian firms hold.** - **The partnership is the differentiator** - Ksolves upgraded from Crest (Gold) to Summit (Platinum) in March 2024, a tier that gives it early access to Salesforce roadmaps and credibility with large buyers. - **AI layered on top of CRM** - the practice now builds solutions using Salesforce Agentforce, Data Cloud and Einstein AI, turning a traditional CRM implementation into an AI-driven service engagement. - **Global wins, one industry at a time** - recent client additions include a leading private-sector bank in South America, a first UK client in travel arrangements, and a first US client in book publishing, showing the practice is broadening beyond its initial base. ## 3. The Odoo practice: the open-source ERP alternative, now enterprise-grade **A 120-plus-person unit that implements and migrates businesses onto Odoo, including displacing SAP at a listed Indian infrastructure company.** - **Big enough to take on SAP migrations** - the practice describes itself as “enterprise-grade” after winning a full SAP-to-Odoo migration at a listed power-transmission and green-energy company, a deal that signals Odoo can now compete for large-enterprise ERP work. - **Deep enough to sustain long relationships** - with 150-plus implementations across more than 25 industries and over 30 ongoing support and maintenance contracts, the practice earns recurring revenue long after the initial go-live. ## 4. Big data and AI/ML: the niche that competitors struggle to replicate **Complex data engineering on the open-source Apache stack - NiFi, Kafka, Druid - combined with an in-house AI product that automates data-pipeline management.** - **Skills most firms its size do not have** - the company claims expertise in Apache NiFi, Druid, Kafka and large-language-model fine-tuning that is uncommon among companies in its category, which lets it win work that requires deep open-source data engineering. - **A product born from services** - the practice built Data Flow Manager, a one-click tool for deploying Apache NiFi data pipelines, after years of doing the same work manually for clients; it has already been technically approved by a US shipping and packaging company with over $10 billion in revenue and is live at a New Zealand telecom firm. - **AI where the data lives** - its Gen AI Private GPT product is deployed inside the customer’s own infrastructure so no data leaves their network, a selling point for enterprises wary of sending proprietary information to public cloud AI services. ## 5. IT products: a small sideline built to become a growth engine **Proprietary software sold on third-party marketplaces - Odoo, Salesforce, Magento - contributing roughly 2.6% of revenue but positioned as a future profit centre.** - **Marketplaces as distribution** - products are listed on the Odoo App Store, Salesforce AppExchange and Magento Marketplace, giving them instant access to millions of potential buyers without a direct sales force. - **The flagship is a data tool** - Data Flow Manager is the product the company expects to be a major success, aimed at companies with over $100 million in revenue and sold as a yearly subscription with Silver, Gold, Platinum and Enterprise tiers. - **A disciplined side bet** - the company has stated that if momentum continues, products will drive a major share of growth, and it is setting up a dedicated profit centre to run the business separately from services. # AI-first operating model **The company has rebuilt its internal delivery around AI agents that execute tasks, with engineers reviewing output rather than writing it from scratch - a model it calls “agentic” and claims is already live, not aspirational.** - **AI agents do the work** - every task, whether coding, testing, operations or communication, is executed by AI agents, with the company stating this is “already our operating model” and that “the future is agentic”. - **An internal hub for AI skills** - the company runs an AI Excellence Hub and has over 600 AI-certified team members, with AI/ML Centers of Excellence that train employees in Generative AI and various large language models. - **A proprietary tool for its own workflows** - Mind AI Ninja, an internal AI tool, optimizes workflows and reduces human intervention across the company’s own processes, so the AI-first pitch to clients is backed by the same approach inside the business. - **Thin middle, heavy on freshers** - the employee pyramid is deliberately shaped with a thin middle layer by hiring freshers heavily and training them on the job, which keeps the cost base lower than large-cap IT firms while the AI tools handle tasks that mid-level engineers would otherwise perform. # Group structure and partners **A publicly listed parent with two wholly owned subsidiaries in the US and a newly incorporated one in the UAE, debt-free since inception, and anchored by top-tier partnerships with Salesforce and Odoo.** - **The holding structure** - Ksolves India Limited is the listed entity on NSE and BSE, with wholly owned subsidiaries Kartik Solutions Private Limited (India) and Ksolves LLC (USA), plus a UAE subsidiary incorporated in the 2023-24 period for Gulf expansion. - **Salesforce Summit partner** - the highest partnership tier, achieved in March 2024 after upgrading from Crest (Gold), placing it among very few Indian firms at that level. - **Odoo Gold partner and award-winner** - recognized as Odoo Best Partner India 2025 and Best ERP Implementation Partner for Odoo in India for 2025. - **Other technology alliances** - partnerships with AWS, RedHat (as an ISV Partner) and Adobe round out the ecosystem, while CMMI Level 3 certification and ISO standards provide the process credibility that enterprise buyers require. - **Promoter-led and debt-free** - founders Ratan Kumar Srivastava and Deepali Verma remain Chairman and Whole Time Director respectively; the company has carried no outstanding borrowings since inception.