Mastek is a global provider of enterprise AI, digital, and cloud services that began in 1982 when three IIM Ahmedabad students built a decision-support system for Vicks Vaporub in India. The company later “graduated” in the UK, spending three decades embedding itself in critical national infrastructure - it built London’s Congestion Charging system and an early version of the NHS’s secure information-sharing spine - before a pivotal acquisition of Oracle specialist Evosys in FY2020 reshaped it into a combined digital-and-enterprise-apps player. The recurring approach is “Lead with AI”: a company-wide push to weave intelligence into every service line and internal operation, using ethical, domain-driven AI to accelerate client transformations. # Business segments Five engines at different stages - a public-sector anchor built over 30 years, two enterprise platforms at global scale, a data-and-AI bet that is growing fastest, and a managed-services layer that wraps around them all - each built on the relationships and capabilities of the one before. ## 1. UK & Europe Public Sector: the relationship backbone **Over 30 years of embedded work inside UK government departments gives Mastek a moat of framework access and institutional trust that few mid-tier IT firms can replicate.** - **Four of the five biggest spenders** - Mastek services the Home Office, HMRC, NHS, and MOD, with a wallet share of only 10-15% inside those accounts, meaning there is still room to grow without winning a single new client. - **Frameworks narrow the field** - the company has qualified onto UK public-sector frameworks worth over £15 billion, which shrinks the competitive set from thousands of suppliers to as few as 40, and it was selected as a key supplier for the Defence Ministry’s USD 1.2 billion Digital and Professional Services framework. - **Critical national plumbing** - Mastek leads the UK Government’s single sign-on programme that connects more than 300 departments, and it delivered the Halo Platform that ran cloud services for all of the COVID-19 Test & Trace technology. - **Nearshore delivery, local presence** - a delivery centre in Bucharest, Romania, and a newly expanded 100-seat Leeds office put talent close to the client while keeping costs competitive. ## 2. Oracle Cloud & Enterprise Apps: the enterprise backbone **A global Oracle Cloud implementation business, built through the Evosys acquisition, that turns Oracle licences into working systems for over 1,000 customers using proprietary AI tools and accelerators.** - **Bought, not just built** - the Evosys acquisition in FY2020 brought a ready-made Oracle Platinum partnership and a founder who now runs the entire group, giving Mastek a seat at the table with the world’s largest Oracle Cloud buyers. - **One of the top five globally** - Everest Group ranks Mastek alongside Accenture, Deloitte, Cognizant, and Infosys as a top Oracle Cloud Applications provider, and Gartner recognises it as a Leader in Oracle Cloud implementation. - **1,300 implementations and counting** - the business has completed more than 1,300 successful Oracle Cloud moves, supported by over 2,000 certified consultants and 100-plus pre-built accelerators for healthcare, retail, and financial services. - **Proprietary AI on top of Oracle** - tools like TalentGenius for HR, FinMate for financial insights, and SmartSCM for supply chain sit on top of Oracle Cloud, while the ‘Glide’ framework lets clients self-serve on the latest Oracle releases. ## 3. Digital & Application Engineering: the modernisation engine **The largest single service line by revenue, bridging legacy systems to cloud-native architectures with a framework called Glide 4.0 and a library of over 120 AI assets.** - **From mainframe to microservices** - Glide 4.0 wraps on-premise-to-cloud migration, API ecosystem building, and quality engineering into one integrated offer, with a vertical layer for healthcare, manufacturing, and retail. - **Speed that pays for itself** - the practice claims up to 60% faster return on digital investments, a 75% reduction in release and deployment cycles, and 30% annual cost savings in release and deployment cycles. - **A vault of reusable parts** - Mastek maintains a “digital vault” of building blocks and accelerators, and its iConniX portfolio alone contains more than 120 AI assets and four AI platforms. - **Multi-cloud by default** - almost 80% of Mastek’s own workload runs in a multi-cloud environment, and around 90% of its customers have already moved their workloads to the cloud with Mastek’s help. ## 4. Data, Automation and AI: the growth engine **The fastest-growing service line, supercharged by the BizAnalytica acquisition and a company-wide “Lead with AI” strategy that added over 85 new AI deals in FY26 alone.** - **A Boston beachhead** - the 2023 acquisition of BizAnalytica brought a Snowflake-and-Databricks specialist with its own IP, Lightbeam, an AI-driven platform that optimises data-cloud workloads and lowers total cost of ownership. - **Toolkits that compress time** - the proprietary Galaxy Suite for data modernisation delivers up to 150-times faster data-model design and two-to-five-times cost savings, while the Basecamp methodology provides a phased path across Azure, AWS, Snowflake, and Oracle clouds. - **AI for tech, AI for business** - Mastek splits its AI work into two streams: internal efficiency gains it can pass to clients (which helped lift revenue per resource by over 12% in FY26), and client-facing use cases built on its ADOPT AI framework with 80-plus AI agents and 550-plus pre-built generative-AI prompts. - **Partnerships with the platform layer** - strategic tie-ups with NVIDIA and Open Ana (whose “Ana” acts as an autonomous software engineer) embed Mastek inside the AI supply chain rather than just consuming it. ## 5. Digital Commerce & Experience: the storefront layer **A platform-led commerce practice that builds and runs online storefronts and customer-experience systems for consumer brands, using Oracle, Salesforce, and Adobe Magento.** - **Direct-to-stakeholder, not just direct-to-consumer** - the practice’s “D2X” strategy means it builds commerce experiences for customers, distributors, suppliers, and employees across whatever channel they prefer. - **Household-name clients** - key retail customers include Morrisons, Staples, Samsonite, New Balance, CORT, and Lululemon, and the team doubled digital revenue for a top US fashion retailer while keeping website performance rock-solid through Thanksgiving traffic. - **Composable, not monolithic** - the practice uses MACH architecture (Microservices, API-first, Cloud-native, Headless) so clients can swap out components without rebuilding the entire system. # Cloud Enhancement & Managed Services **A managed-services layer that wraps around every other engine, turning project work into annuity contracts where 5-20% of fees are tied to client business outcomes.** - **Enhancement, not just ticket-closing** - because cloud products are upgraded quarterly, Mastek’s “Cloud Enhancement Services” deliver ongoing functionality upgrades, custom development, and user training rather than just keeping the lights on. - **Outcome-linked pricing** - the Value Based Delivery model links 5% to 20% of a contract’s value directly to business results delivered, aligning Mastek’s incentives with the client’s. - **Agentic AI in support** - Mastek Agentic AI Managed Services is a self-optimising support model that continuously learns and adapts, and an AI-powered ITSM agent has already cut manual effort by 40% on Oracle support contracts. - **Metrics that stick** - the practice reports 99% service availability, 100% SLA compliance, and an average customer satisfaction score of 4.65 out of 5. # Group structure and partners **A listed Indian holding company with a web of wholly owned subsidiaries across 14 countries, anchored by a founder-led board and deep partnerships with Oracle, Salesforce, Microsoft, and AWS.** - **Streamlined structure** - two subsidiaries were merged into the parent during FY26 to cut costs and regulatory complexity, while a Kuwait entity was liquidated and a Malaysian unit began voluntary winding-up. - **Founder governance with new leadership** - original founder Ashank Desai moved to Non-Executive Chairman in 2023, and Evosys founder Umang Nahata became Global CEO in 2024, holding 5.5% of the company; the promoters collectively retain the right to nominate two directors. - **Partner ecosystem as distribution** - Oracle (number-one partner in the UK), Salesforce (Summit-level), Microsoft (two-decade relationship), AWS (Advanced Consulting Partner), Snowflake (premier-level), and NVIDIA form the core platform alliances that bring Mastek into deals. - **Ventures and innovation bets** - Mastek Ventures invests in early-stage enterprise startups and connects them to Global 2000 customers, while the company holds a legacy investment in Majesco USA, the insurance software business it demerged in 2015.