• Agent channel importance: Insurance remains a push product requiring agents to prevent mis-selling and address customer protection needs, while experienced business associates drive critical renewals and agent training.
• Motor business sustainability: Motor accounts for 30% of the company's business but is becoming unsustainable due to intense competition in own damage policies and stagnant premiums alongside rising claims in third-party coverage.
• Motor pricing reforms: The company is advocating for a cap on distribution commissions across agents and OEMs in motor own damage, as well as an immediate increase in third-party premiums that have remained unchanged for 3–4 years.
• Health claim inflation: While the 18% GST waiver on retail policies provided relief, health insurance premiums continue to face upward pressure due to improper hospital billing, unnecessary medical tests, and avoidable admissions.