• Distribution and scale: Niva Bupa reached approximately ₹9,400 crore in gross written premium last year, supported by a diversified distribution network of around 250,000 agents, 25 banking partners, and digital channels covering every pin code.
• Health partner differentiation: The company is expanding beyond basic hospitalization coverage by deploying Bupa's global model, offering an ecosystem that includes preventive wellness, second medical opinions, and routine doctor consultations.
• Claims and renewals: Niva Bupa achieved a 95% claim settlement ratio in the recent quarter, reflecting broad industry health with retail renewal rates exceeding 90%.
• Bharat expansion strategy: Growth into tier 2 and tier 3 cities is driven by partner branch networks and an asset-light virtual agency model operating across more than 300 cities and towns.
• AI technology adoption: Alongside traditional algorithms for fraud detection and lapse prediction, generative AI is deployed to support doctors in claims adjudication decision-making and underwriting workflows.