### **Company Overview** One Point One Solutions Limited (OPO) is a rapidly evolving, technology-first Business Process Management (BPM) and IT services provider, delivering full-stack solutions across BPO, KPO, IT Services, Technology & Transformation, and Analytics. Founded in 2006 by **Akshay Chhabra**, the company went public on the NSE Emerge platform in 2017 and has since transitioned to the main board, reflecting its maturity and growth trajectory. OPO operates globally with a strong multinational footprint, serving over **50 clients**, including Fortune 500 and FTSE 100 enterprises. With **over 5,600 employees** and offices across **nine countries** — India, USA, UAE, UK, Germany, Netherlands, Singapore, Australia, and parts of LATAM — OPO has strategically expanded through organic growth and transformative acquisitions to position itself as a global digital transformation partner. --- ### **Core Offerings** One Point One Solutions delivers integrated services across three key pillars: 1. **Business Process Management (BPM) Services:** - **Contact Center:** Inbound/outbound calling, multilingual customer care, sales, collections, tech helpdesk. - **Back Office:** Accounts payable/receivable, medical record retrieval and summarization, litigation support, content management. - **Business Solutions:** Process automation, AI-driven workflow orchestration, voice analytics, RPA, chatbot solutions, IVR systems. 2. **IT & Digital Services:** - Software development (frontend/backend), L1–L3 support, cloud infrastructure, cybersecurity, data analytics. - End-to-end IT solutions powered by Generative AI, machine learning (ML), low-code/no-code platforms, and DevOps. 3. **Digital Transformation & Consulting:** - AI-led automation, predictive analytics, CRM integration, and domain-specific consulting in BFSI, healthcare, retail, and e-commerce. - Generative AI strategy, agentic AI development, digital collections platforms, compliance & RegTech solutions. --- ### **Strategic Focus Areas (2025 Outlook)** #### **1. AI & Technology-Driven Transformation** - OPO has pivoted from traditional labor-cost advantage to **technology-led differentiation**, investing heavily in **Generative AI, Agentic AI, and intelligent automation**. - Developed an **indigenous Agentic AI platform** with over 20 inbuilt features, enabling autonomous, no-code workflow automation across CRM, ERP, and legacy systems. - Launched **AI-powered voice analytics**, **intelligent chatbots**, and **predictive churn models**, improving customer experience and operational efficiency. #### **2. Strategic Acquisitions & Inorganic Growth** OPO has aggressively expanded through acquisitions, enhancing global reach and domain capabilities: - **ITCube Solutions Pvt Ltd (Feb 2024):** Acquired for ₹84 crore to strengthen presence in the U.S. and bolster healthcare RCM, legal tech, and AI-driven automation. Added 600+ professionals and expanded delivery centers to Pune and Cincinnati. - **TECHSCIENT.AI (Apr–Jun 2025):** Acquired a majority stake in an AI-native low-code automation platform capable of **autonomous code generation (Java/React JS)**, compliant with academic standards. This positions OPO as a disruptive player in India’s $15 billion **Low-Code/No-Code (LCNC) market**. - **Pending Acquisitions (Term Sheets Signed, Sept 2025):** - **U.S.-based Healthcare RCM Company** (Valuation: $45M, incl. earnouts) — to expand into high-margin, regulated healthcare services. - **India-based BPCM Firm** (₹261 crores) — enhances business consulting and transformation offerings. - **LATAM Contact Center** ($30–35M) — to scale nearshore delivery in Costa Rica, Colombia, and Panama. These acquisitions are expected to: - Broaden **vertical-specific expertise** (healthcare, fintech, RegTech). - Improve **scalability** and **cost arbitrage**. - Create **new SaaS-based revenue streams** via subscription models. --- ### **Geographical Expansion** OPO maintains a **global network delivery model**: - **Offshore:** India (Navi Mumbai, Bengaluru, Gurgaon, Chennai, Indore, Pune), Philippines - **Nearshore:** LATAM (Costa Rica, Colombia, Panama) - **Onshore:** USA (Cincinnati, Delaware), UK, Germany, UAE - **Subsidiaries:** One Point One USA Inc. (Delaware), One Point One Singapore Pte Ltd., One Point One UK, ITCube Solutions (US/India), Silicon Softech India Ltd. The company is actively expanding delivery centers in **Central America** and the **Philippines**, with plans to enter **Malaysia and Europe** by FY26. --- ### **Client Portfolio & Key Sectors** OPO serves clients in high-growth and regulated industries: - **Banking, Financial Services & Insurance (BFSI):** SBI Cards, ICICI Bank, RazorPay, Kotak Mahindra Bank, DMI Finance, Jubilant Foodworks. - **Fintech & BNPL:** Cross-selling digital collections, KYC/AML, customer onboarding, and RegTech. - **Healthcare & Telehealth:** Offers end-to-end **Revenue Cycle Management (RCM)**, including medical coding, billing, denial management, and patient engagement. - Secured a **record five-year BPaaS contract** with a U.S.-based midsize health plan. - Partnerships with telehealth platforms and medical device firms in Tampa, Florida. - **Retail & E-commerce:** Support for giants like Porter, The Giving Movement, and Godrej Appliance. - **Energy & Utilities:** Contracts with India’s largest integrated power company and a top NBFC. - **EdTech:** Landmark **$1M, three-year contract** with a leading Edu-Tech firm via its U.S. subsidiary for **AI-powered proctoring and test integrity services**, capitalizing on a $1.3–12B TAM in online assessments. --- ### **Technology & Innovation** - **R&D Focus:** Advancing AI, machine learning, and automation in fraud detection, process mining, and customer lifecycle management. - **In-House AI Models:** - **Domain-specific AI for customer lifecycle services** (under development). - **Generative AI tools** for content, customer support, and automated ticketing. - **GenAI Projects:** Scheduled for operationalization in FY26. - **Data Security:** HIPAA-compliant data operations, robust cybersecurity, and multi-authentication SSO. - **Recognition:** Awarded “Best AI/ML Driven Data Center Innovation” at ET Cloud Summit 2025 and “Contact Center Excellence Award 2024.” --- ### **Leadership & Organizational Development** - **Akshay Chhabra**, Founder-Chairman & MD, drives the technology-first vision. - **Key Hires (FY2024–25):** - **Matt Rosenberg** – VP, Sales (North America) - **Amol Kanskar** – VP, Public Sector Sales - Restructured leadership to focus on **digital delivery, international expansion, and solutioning**. - Expanded **global sales force** and invested in **L&D programs** including AI, leadership training, and technical upskilling. --- ### **Recent Milestones (2025)** | **Event** | **Impact** | |---------|----------| | Signed $1M Edu-Tech AI proctoring contract | Taps into fast-growing online assessment market (16% CAGR, 200% YoY user growth) | | Acquired TECHSCIENT.AI | Gains first-mover advantage in autonomous code generation and AI-led software development | | Launched BPaaS for U.S. health plans | Expands footprint in high-margin healthcare IT services | | Multi-year partnership with EdTech firm | Supports global assessment integrity, remote monitoring, and gig-based talent scaling | | Operational shift to gig workforce model | Enables flexible, scalable delivery aligned with global demand | | Disclosed strategic partnership under SEBI listing norms | Highlights material business significance and transparency |