1. Netcom BCC consolidation - Netcom BCC, acquired for USD 33.37 million and fully integrated in Q1 FY27, contributed roughly 50% of consolidated revenue and EBITDA in that quarter. The acquisition nearly doubles FY27 topline, with management targeting \~25% annual growth at 25-30% EBITDA margins.
2. ResolX commercial ramp - ResolX has 12 live deployments across seven enterprise clients, with each deployed client referring two to three more and 12-15 paid PoCs ongoing. Revenue is "just catching up" and expected to show up meaningfully in 12-18 months, with up to 30% of fees indexed to client-defined outcomes.
3. Piramal Finance CX contract - Secured a three-year CX operations contract valued at ₹60 crore from Piramal Finance, covering inbound and outbound customer experience across its financial products. This adds roughly 15% of trailing revenue from a single signed deal, delivered from existing Mumbai and Chennai centres.
4. Ducati revenue-generating model - The ResolX agentic ecosystem now generates 17-18% of Ducati India's sales, and integration with the client's inventory management system is underway to enable a revenue-generating model. This converts a marquee reference into a recurring revenue stream and a showcase for the global OEM ecosystem.
5. ITCube full ownership - Completed acquisition of the remaining 24% of ITCube for ₹15 crore in July 2026, taking 100% ownership of the Microsoft Gold Partner with FY26 turnover of ₹51.28 crore. Full consolidation adds the profitable IT/ITES platform's revenue and opens the U.S. market via its Cincinnati presence.
6. Insurance welcome-call scale-up - ResolX handles onboarding and welcome calling for an Indian life insurer, with plans to scale across 7-8 products and all Indian languages, deploying 40-plus bots. A center of excellence has been built to duplicate this across clients, turning a single deployment into a repeatable product line.
7. U.S. healthcare BPaaS - Secured the largest-ever contract, a five-year BPaaS engagement with a mid-sized U.S. health plan, with four new healthcare deals added. This enters the high-margin U.S. payer market with a contracted multi-year revenue base.
8. Acquisition pipeline - Term sheets signed for two transformative acquisitions: a U.S. healthcare RCM company and an India-based business process advisory firm. Management targets two to three EPS-accretive acquisitions over three years, with funding from debt, equity, and internal accruals.