### **Overview** **PB Fintech Limited** is India’s leading digital financial services platform and the parent company of **Policybazaar** (India’s largest online insurance marketplace) and **Paisabazaar** (India’s largest pure-play credit marketplace). Founded in 2008, the company operates as a mission-driven technology enabler with the vision to **insure every Indian family against death, disease, and disability** and to **democratize access to credit and financial wellness solutions**. With a presence in **India and the UAE**, PB Fintech has evolved from a product comparison platform into a comprehensive, end-to-end **phygital (physical + digital) financial ecosystem**, offering integrated services across insurance, lending, financial planning, reinsurance, and account aggregation. --- ### **Core Business Segments** #### **1. Policybazaar – Digital Insurance Marketplace** - Target Audience: Indian middle-class families, individuals, and corporates. - **Key Products**: Health, Term & Life, Motor, Travel, Child Education, Pension, and Group Insurance. - Platforms: `Policybazaar.com`, `Policybazaar.ae`, `PB for Business` (corporate arm), and `PB Partners`. - **Market Position**: India’s **#1 online insurance marketplace**; **#1 digital health insurer** and **#1 motor insurer** in the UAE. - **Recent Highlights (Q2 FY26 – Oct 2025)**: - Sourced **₹7,605 crore** in insurance premiums (+40% YoY), with **Protection (Health & Term) new premium up 44% YoY**. - Renewal Revenue (ARR): **₹758 crore**, with margins typically above **80%**. - Customer Satisfaction (CSAT): **>90.5%**, supported by **30-minute turnaround claims assistance** in 200+ cities. - Expanded **regional outreach** with TV campaigns in 9 Indian languages; offers sales & claims support in **18 languages**. - Launched **reinsurance broking arm** in FY25 to serve as an intermediary between insurers and global reinsurers, enabling enhanced risk modeling and access to international markets. #### **2. Paisabazaar – Credit & Financial Wellness Platform** - Target Audience: Consumers, SMEs, new-to-credit (NTC), and underserved borrowers. - **Key Products**: Personal Loans, Credit Cards, Home Loans, Loans Against Property (LAP), Loans Against Car (LAC), Fixed Deposits (FDs), Bonds. - **Growth Metrics (Q2 FY26 – Oct 2025)**: - Achieved an **annualized run rate (ARR) of ₹34,000 crore** in loan disbursements. - **4 lakh credit cards issued** annually. - Over **70% of disbursements to existing customers**, highlighting strong retention and trust. - Serves **4.3+ million consumers** across **820+ cities**, reaching **16% of India’s active credit-scored population**. - **Innovation**: - Free **credit score platform** accessed by **5.5 crore+ users**, promoting financial inclusion. - Digitized lending stack (**Paisabazaar Stack**) enabling **paperless, presenceless loans**. - Co-created high-demand products: **StepUP**, **Duet**, and **Yes Bank Paisabazaar PaisaSave Credit Cards**. - Trail revenue now accounts for **>16% of total revenue**, improving sustainability. #### **3. PB Partners – B2A2C (Business-to-Agent-to-Consumer) Distribution Platform** - Purpose: Empowers independent insurance agents (PoSPs) to sell across multiple insurers via a **mobile-first SaaS app**. - **Key Achievements**: - Operates in **19,000 pin codes (99% of India)**. - **77% of business from Tier 2 & Tier 3 cities**. - Highest **market share in non-motor insurance** business. - Offers **on-demand commission payouts**, training, and digital tools to agents. - Achieved **market leadership within 6 months of launch (2021)**. #### **4. PB for Business – Corporate & SME Insurance** - **Target**: Employers, startups, SMEs, and large corporates. - **Products**: Group Health, Term Life, Property, Liability, Cyber, D&O, Engineering, Marine, Shop Owner, Workmen Compensation. - **Scale**: - Insured **>57,000 businesses** by FY25. - Premium from corporate segment: **>₹1,000 crore (FY25)**. - **3x growth in 3 years**; retention rate of **>92%** among large corporates. - **Innovations**: - Fully digital platform integrated with major **TPAs and HRMS (like Darwinbox)**. - Offers **consultative advisory** for emerging risks (e.g., climate, cyber). #### **5. New & Adjacent Businesses (Strategic Expansion)** - **Reinsurance Broking**: - Leverages 17+ years of digital underwriting and claims data to design data-led reinsurance solutions. - Aims to improve insurer resilience, pricing efficiency, and access to global reinsurers. - **Payment Aggregation (PB Pay)**: - Holds **RBI-authorized Payment Aggregator license**. - Enables **seamless payments** for insurance, credit, and merchant transactions. - **Account Aggregation**: - Part of India’s **Account Aggregator (AA) ecosystem**. - Powers **PB Money** – a **360-degree financial wellness dashboard**. - **PB Money**: - Digital personal finance platform aggregating data from **banks, mutual funds, stocks, insurance, GST**. - Offers **AI-powered insights, product recommendations, and investment options (FDs, Bonds, government securities)**. - Engages **7 lakh consumers** as of Q2 FY26. #### **6. International Expansion – UAE Market (Policybazaar.ae)** - **Presence**: Dubai (licensed broker), operating since FY2019. - **Achievements**: - Largest **digital distributor of health insurance** and **#1 overall motor insurer** in the UAE. - 44+ insurance partners, 13 banks, 44+ banking products live. - Launched **digital-only health portals** for Adamjee & Hayah Insurance. - Custom product: **NRI Care Health Plan** with cashless claims in **India & UAE up to AED 1 million**, no waiting period, dual cards, annual health check-ups. - **Strategic Edge**: Cultural affinity, expatriate targeting, media-led brand trust. --- ### **Business & Technology Strategy** #### **1. Phygital Distribution Model** - Blends **digital self-service** with **in-person advisory and claims support**. - Offers **on-ground sales and claims services in over 200 cities**, 12 languages. - **>20% of life & health premiums** come through phygital channels. - Drives **higher trust, conversion, and policy value**. #### **2. Data & Technology Powerhouse** - **Proprietary Systems**: - **Optimus**: Unified data lake powering **1,500+ reports/day**; supports **AI/ML, fraud detection, propensity scoring**. - **The Matrix**: AI-driven lead-advisor matching system with **360-degree customer view**. - **Booking Management System (BMS)**: End-to-end automation for **renewals, cancellations, medical tests**. - **Paisabazaar Stack**: Full-stack digital lending infrastructure. - **AI & Automation**: - **Generative AI** for call summarization (via Llama 3, Mistral), **voice analytics**, **fraud detection**. - **Digi Agent**: Multilingual AI voice system in development to handle **500K calls/day by 2026** (target: **zero miss-selling**). - **AI-powered chatbots on WhatsApp** handle **>30% of queries**; ticket routing accuracy: **84%**. - **Proprietary Data Assets**: 17+ years of behavioral and transactional data across 250+ million queries. #### **3. Co-Creation & Recurring Revenue Model** - Co-developed **>10 financial products** with banks/NBFCs: - **StepUP, Duet, PaisaSave Credit Cards**, **STPL Loans**, **Pay-as-you-use Credit Line**. - Focus on **trail (recurring) revenue** linked to usage, reducing dependence on one-time commissions. - Trail revenue: **>16% of total revenue** (Aug 2024), expected to exceed **30%**. - **PB Risk Framework** combines AI + human expertise to enhance underwriting for partners. --- ### **Financial & Operational Highlights (Recent Trends)** | Metric | Q2 FY26 (Oct 2025) | Progress Since FY2023 | |-------|--------------------|------------------------| | **Insurance Premium Sourced** | ₹7,605 Cr (+40% YoY) | Up from ₹3,011 Cr in Q1 FY24 | | **Loan Disbursement ARR** | ₹34,000 Cr | Up from ₹9,000 Cr in FY22 | | **Credit Card Issuances** | 4 Lakh/year (ARR) | Up from 340K in FY22 | | **Free Credit Score Users** | 5.5 Crore+ | Up from 2.7 Cr in FY22 | | **Renewal Revenue (ARR)** | ₹758 Cr (80%+ margins) | Up from ₹340 Cr in Q1 FY24 | | **Customer Satisfaction (CSAT)** | >90.5% | Consistently >88% since 2023 | | **UAE Premium Growth** | 64% YoY | Revenue stream approaching profitability | --- ### **Strategic Focus Areas (2025–2026)** 1. **Becoming a Holistic Financial Wellness Platform**: - Scale **PB Money** for deposits, investments, and financial insights. - Expand **secured credit**: Home Loans, LAP, LAC using **PB Connect** and physical fulfillment. 2. **Deepening Bharat Strategy**: - Target **Tier 2, 3, and rural customers** with vernacular content, agent networks, and tailored products. - Expand **Paisa Stores** (physical retail) to build trust in high-value loans. 3. **Recurring Revenue & Ecosystem Monetization**: - Grow **trail revenue** via co-created digital-only products. - Launch **loyalty programs**, **credit score simulators**, and **RedeemWise** (reward redemption tool). 4. **AI & Automation at Scale**: - Deploy **Digi Agent**, **PB VCR (Video Credit Report)**, and **PB Assist (AI-driven credit advisor)**. - Target **250% productivity gain** and **30% lower cost per unit**. 5. **International Expansion**: - Scale in **UAE**, **Bahrain** (via partnership with BenefitPay), and evaluate **GCC & SEA markets**. --- ### **Leadership & Corporate Governance** - **Leadership**: Spearheaded by **Mr. Sarbvir Singh** (IIT Delhi, IIM Ahmedabad). Led transformation from aggregator to broker, composite broker, and now financial ecosystem builder. - **Public Listing**: Listed on **NSE & BSE** (2021). - **Subsidiaries**: - **PB Marketing & Consulting**, **Docprime (health tech)**, **PB Financial Account Aggregators**. - **70.1% ownership in MyLoanCare**, **100% in PB Fintech FZ-LLC (UAE)**. - **R&D Focus**: All core technology **in-house built** on **AWS**, ensuring agility, scalability, and security. --- ### **Mission & Vision** > **Har Sapna Hoga Sach** – “Every Dream Will Come True” > > To **make financial protection and credit accessible, affordable, and transparent** for every Indian household — and beyond — by **simplifying complexity through technology, data, and empathy**. PB Fintech is no longer just a fintech platform but a **trusted, end-to-end financial partner** building a **virtuous flywheel of trust, data, and innovation**.