• Regulatory paper alignment: PB Fintech fully welcomes the IRDAI consultation paper to curb industry misselling, stating the company will comply with all conditions in letter and spirit.
• Open architecture defense: The company cautioned against reducing payouts for open architecture platforms, emphasizing that independent comparison brokers provide essential customer advocacy at the claims stage, having resolved 11,156 rejected claims last year.
• Cost and revenue resilience: With 80% of sales generated from direct brand traffic, PB Fintech can absorb a potential revenue drop to 60%–70% through operational leverage and cost controls, including freezing its monthly hiring of 2,000 employees.
• Strategic business options: PB Fintech is considering multiple future models—including operating as a zero-commission platform or entering health insurance manufacturing—subject to direct guidance and discussions with the regulator.