Service Care Ltd is a people-and-premises partner for Indian organisations - it takes on the hiring, payroll, housekeeping and office-running that clients would rather outsource, so they can focus on their own business. What began in 1999 as a one-man janitorial service in Bengaluru has grown, over more than two decades, into a publicly listed company that now manages over 5,900 workers across 21 states. The approach that ties it all together is a promise of direct, compliant contracts and an integrated model: once a client trusts Service Care with one part of its operations, the company can cross-sell the rest, becoming a single accountable partner for both workforce and workspace. # Business segments Two engines that feed each other - a large-scale staffing and HR outsourcing business that supplies the workers, and a facility-management arm that runs the places where those workers and others operate - sold as a single, integrated promise to clients. ## 1. Workforce administration: the people engine that powers everything else **It supplies, pays and looks after the flexible workforce that clients need, earning a fee for every worker deployed - this is the engine that generates the vast majority of the company's activity.** - **Staffing at scale, on demand** - the company provides contract staffing, IT contract staffing and temporary manpower across manufacturing, engineering, construction, IT and government sectors, deploying over 5,300 workers and billing clients on a per-head, per-hour or per-contract basis. - **Full HR outsourcing, not just hiring** - beyond recruitment, it runs payroll, statutory compliance, onboarding and offboarding, a central HR helpdesk and employee asset management, so clients hand over the entire employee lifecycle. - **Compliance as a selling point** - in-house teams manage every changing labour-law and statutory requirement, which matters to clients in highly regulated sectors like banking and insurance where the company is now empanelled and discussing contracts. - **Deep, concentrated client relationships** - the top 10 customers contribute roughly 94% of revenue, and the company retains 91% of its 100-plus active clients, signing multi-year contracts such as a three-year, ₹10.80 crore workforce administration deal with a large Mumbai infrastructure developer. - **A specialist banking-recruitment launch** - in 2024 it started a dedicated Banking Recruitment Service that assesses, trains and places candidates for financial institutions, with early staffing mandates from Kotak Life and Equitas Bank. ## 2. Workspace administration: running the buildings, desks and cafeterias **It takes over the physical workplace - cleaning, maintaining, securing and even furnishing entire offices - under service-level agreements that turn fixed client costs into recurring revenue.** - **Soft and hard services under one roof** - the integrated facility-management model covers housekeeping, electro-mechanical maintenance (electrical, HVAC, lifts, DG sets), security, pest control, waste management and pantry services, all delivered through a single SLA-driven contract. - **From janitorial roots to managed offices** - the company now builds and runs fully furnished, plug-and-play workspaces, such as a 425-seater facility in Ranchi with high-speed internet, meeting rooms, cafeterias and biophilic design, plus a 200-seater managed office in Delhi NCR under a three-year MOU. - **Landmark contracts build credibility** - the workspace portfolio includes facility management for over 300 SBI branches, the Chola and Murugappa groups, the Varanasi International Cricket Stadium, an AIIMS project in Rewari, and a large data-centre deployment in Mumbai worth more than ₹5 crore over one year. - **Technology and sustainability baked in** - proprietary facility-management tools and IoT-based real-time monitoring are being adopted, while on the ground the company runs 18 green-certified client sites, energy-efficient lighting across 87% of facilities and water-saving installations at 70% of them. # Group structure and partners **A standalone, founder-led public company with a professional board, no subsidiaries, and fresh capital-market access on the NSE SME platform.** - The company has no holding company, subsidiaries, associates or joint ventures - it operates as a single entity listed on the NSE SME Emerge platform under the symbol SERVICE, having completed its IPO in July 2023. - The board is chaired by founder Shany Jalal and includes two other executive directors alongside three independent directors, giving it 50% independent oversight as of FY25. - In August 2024 the board approved forming an LLP and also discussed a strategic equity investment from a leading Japanese corporation, signalling an appetite for new structures and partnerships.