Silver Touch Technologies is fundamentally a government-modernisation specialist that grew from a small-town computer repair shop into a full-service IT firm with CMMI Level 5 certification-the highest maturity rating for software work-by consistently positioning itself as an outsourced technology arm for its customers. Founded in 1995 by four engineering graduates in Gujarat, the company spent three decades moving from hardware sales into software, e-governance, and enterprise services, eventually listing on India’s main stock exchanges and building a global footprint across the UK, US, and Canada. The recurring approach is to take on large, long-running government and enterprise contracts-often five years or more-and then layer proprietary AI products and platform capabilities on top of that steady workflow. # Business segments Three engines at different stages-a government-modernisation anchor that wins decade-long contracts, an enterprise IT practice that serves mid-size and large companies globally, and an AI product bet built on top of both. ## 1. E-governance and digital transformation: the anchor that wins decade-long government contracts **The company modernises how Indian government departments work-replacing paper-based processes with digital platforms, smart cards, and AI-driven automation-under contracts that typically lock in revenue for five years or more.** - **Smart card driving licences at state scale** - it runs the end-to-end system for Uttar Pradesh’s Transport Department, handling everything from secure citizen data processing and centralised card personalisation to printing, dispatch, and delivery across every RTO and ARTO office in the state. - **A decade inside the Ministry of External Affairs** - the company redesigned, migrated, and now maintains the MEA’s official website and digital platforms, adding an AI-powered chatbot, AI search, and a modern mobile app, all hosted on government-empanelled cloud infrastructure within India. - **The Indian Navy’s digital backbone** - under the IPADSV2 initiative, it built an integrated platform that centralises personnel management, leave and travel authorisations, asset tracking, and real-time reporting for one lakh naval staff, stitching together internal and external Navy systems. - **A growing roster of central-government mandates** - it was appointed Managed Service Provider for the National Medical Commission’s entire digital ecosystem covering 27 integrated modules and a national command centre, and separately won a contract to modernise FSSAI’s portals with microservices, cloud deployment, and an AI multilingual chatbot. - **Citizen services that reach millions** - its platform for the Gujarat Urban Development Mission runs 88 City Civic Centres as one-stop municipal service hubs, while a Smart City E-Governance Platform onboarded more than 1.5 million citizens in its first year with a 30% improvement in service delivery speed. ## 2. Enterprise IT services and system integration: the global practice that serves mid-size and large companies **The company builds custom software, runs SAP and Odoo ERP implementations, manages cloud infrastructure, and deploys robotic process automation bots-essentially operating as an outsourced IT department for enterprises across retail, manufacturing, pharma, and financial services.** - **ERP consulting with partner badges** - it is an SAP Gold Partner in the US and holds partnerships with SAP Success Factors in the UK, Odoo across India, the US, Canada, and the UK, and SAP GROW in the US, having completed more than 350 ERP implementations. - **A private cloud in the UK** - through its British subsidiary, the company runs its own data centre hosting customers on SAP, HANA database, virtual desktops, and custom environments, which helped one UK financial services client hit 99.9% system uptime and full GDPR compliance. - **Bots that replace manual work** - its RPA practice built an invoice-processing system for a client using SAP Business One that handles more than 25,000 invoices a month with 98% data-extraction accuracy, and an inventory-management automation for a US supply-chain firm that saved over 150 full-time equivalents. - **Airport network security** - it won a contract from the Airports Authority of India to supply and install secure network security solutions across 15 airports, protecting data transmission between air traffic control towers, airport systems, and flights. ## 3. AI and emerging technology solutions: the product bet built on top of the services engines **The company is building proprietary AI products-first for pharmaceutical manufacturing compliance, then an AI-native platform for infrastructure project appraisal-sold through subscriptions and enterprise contracts rather than as one-off projects.** - **Five AI products for pharma factories** - through its subsidiary Ai4Pharma Tech, it developed a suite covering compliance regulation, new drug development, batch record verification, raw material procurement verification, and label verification, targeting a global market of roughly 25,000 plants with expected recurring revenue of ₹1-5 crore per plant over three years. - **A chatbot trained on FDA inspection data** - its first launched product, ChatGMP, is a generative-AI conversational platform trained on more than 88,000 FDA inspections, 48,000-plus citations, and 1,000-plus warning letters, built exclusively for teams working in GMP-regulated environments. - **India’s first self-hosted AI for infrastructure appraisal** - it won a competitive government contract from RITES Limited to build PARAKH, an AI-native platform that runs three self-hosted large language models on NVIDIA A100 GPUs inside RITES’ own data centre, with zero external data egress, processing project reports of 500 to 5,000 pages against more than 500 codified engineering validation rules. - **NVIDIA-powered high-performance computing** - the company deployed an AI HPC solution using NVIDIA DGX A100 servers for the Institute for Plasma Research and holds a partnership with NVIDEA for offering AI/ML infrastructure to education, research, pharmaceuticals, and life sciences customers. # Group structure and partners **The parent company in Ahmedabad operates through wholly owned subsidiaries in the UK, US, and Canada-each a delivery or sales outpost-while two domestic subsidiaries house the AI-pharma venture and a yet-to-launch automotive-tech unit.** - Silver Touch Auto Tech Private Limited was incorporated in July 2022 for automotive testing and fitness centres but had not yet started operations at the time of filing. - Global technology partnerships include IBM, Microsoft, NVIDIA, Odoo, SAP Success Factors, and SAP GROW in the US, alongside an MOU with the Government of Gujarat for AI skill training.