• Underwriting and efficiency: The loss ratio improved for the fourth consecutive quarter, including a 1% quarter-on-quarter improvement, driven by tighter underwriting, shedding loss-making segments, and technology-led productivity gains.
• Retail loss control: Structural measures such as expanding telemedicine calls from 10,000 to 50,000 in Q1, providing home healthcare, tackling fraud, waste, and abuse, and de-emphasizing loss-heavy portability business are keeping claim costs down.
• Long-term ROE target: Management is targeting a 15% to 16% ROE by FY28, anchored by maintaining an overall combined ratio between 97% and 97.5%.
• Geographic growth strategy: The company is recording 23% growth in the current year, with 60% of its portfolio situated in semi-urban and rural markets that offer lower competition, new-to-insurance customers, and healthier loss ratios.